SHIPPING & RETURNS
UPDATE - Due to Covid-19 you may expect transit delays on your order. For more information abou it click here.
Please allow 1-5 business days for your order to be processed and packaged before its shipment.
Purchases made during large releases and/or sales may take up to 10 business days to be processed and packaged before shipment.
Once you place your order, you will receive an order confirmation, to the accurate email address that you given. If you did not receive an order confirmation, you either did not provide us with a valid email address or your order did not go through.
Once your order is processed, a shipping label will be created and an email will be sent to the email address that you provided during checkout.
This email will contain a CTT or DHL tracking number and additional shipping information.
Please allow approximately 24 hours for tracking information to become available.
PLEASE NOTE that all of our shipping times are NOT guaranteed.
Once your items are at the mail service, the package is no longer the responsability of Wiinki's Beauty.
We will not replace lost or stolen packages.
For international orders, the buyer acknowledges responsility for any import or costums fees and/or taxes.
If there are delays in the delivery caused by the supplier, the carrier or any other third party, Wiinki’s Beauty are not be liable for such delay.
All purchases made will be delivered to the address provided by the consumer at the checkout.
Wiinki’s Beauty accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the order from the delivery address. Deliveries are made during business hours (9am to 7pm - GMT Time), depending on the shipping company (DHL OR CTT) and the carrier’s route.
Customer service can be reached through email at firstname.lastname@example.org Emails are answered within 48 hours, however, response times might be extended during sales or large releases.
Wiinki's Beauty uses CTT to ship your order through Priority Shipping. This can take anywhere between 1-5 business days (which excludes holidays and weekends).
Wiinki's Beauty uses CTT to ship your order through Priority Shipping. This can take anywhere between 1-21 business days (which excludes holidays and weekends) depending on your location.
DAMAGED PRODUCTS OR INCOMPLETE ORDERS
The customer must check, WITHOUT EXCEPTION, the package and its contents upon delivery and immediately submit a complaint to the carrier if it has signs of damage.
In case of damaged item(s), caused by poor transportation conditions, you must send supporting photographs and the signature and consentment of the carrier’s, to the email address email@example.com, upon the approval of the carrier.
If your order is incomplete, the SAME CONDITIONS are imposed as the damaged items and you must contact our customer support line firstname.lastname@example.org. We will ONLY receive the return of damaged product(s), if all of the following steps are provided:
– Within 5 working days from the reception of the order by customer;
– Must be ‘as new’, in the original undamaged/unopened packaging and followed by its receipt.
The return must be registered in advance with the Wiinki’s Beauty helpline, by email email@example.com, indicating the order number, the products to be returned and the supporting pictures and signature / consentment of the carrier’s, for poor transportation conditions.
All shipping costs related to transportation of the damaged material(s), are of the sole responsibility of the customer.
When applicable, the value of the product(s) damaged (prevailing price of the transaction) will be refunded within 15 days from verification and confirmation by Wiinki’s Beauty.
RETURNS OR EXCHANGESFor sanitary reasons, we only accept return of damage items (if all stes above are provided and accepted by our team).
Wiinki's Beauty does not accept exchanges. All sales are FINAL.